Privacy Policy – FPL MG

Last Updated: [9th Dec 2025]

FPL MG (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, interact with us online or offline, or use any of our services.

By accessing our website or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when voluntarily provided by you:

• Name

• Mobile Number

• Email Address

• Gender / Location (if shared)

• Address

• Vehicle model interest, budget, test-drive preferences

• Service booking details

• Uploaded documents (only when needed for booking or finance processing)

1.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser and device information

• Pages viewed and time spent

• Referring website links

• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

1.3 Communication Information

We may store communication records, including:

• WhatsApp chats

• SMS & email conversations

• Phone call details (not recorded unless explicitly informed)

This is only used for customer support and verification.

2. How We Use Your Information

We use your information to:

2.1 Provide Services

• Respond to enquiries

• Schedule test drives

• Process car bookings

• Provide servicing and maintenance updates

• Send quotations, brochures, and offers

2.2 Marketing & Communication

With your consent, we may:

• Send promotional messages about new models, offers, events

• Share reminders about service schedules

• Provide updates related to MG Motor India

You may opt out at any time.

2.3 Website Improvement

We use analytics tools to:

• Monitor website traffic

• Understand user behaviour

• Improve overall digital experience

• Enhance advertising effectiveness

3. Cookies & Tracking Technologies

Our website may use:

• Cookies to remember preferences

• Google Analytics for insights

• Facebook Pixel / Ad Tracking for personalization

You can disable cookies through your browser settings, but some features may not work properly.

4. Sharing of Your Information

We do not sell your data.

We may share your information only with:

4.1 OEM Partner

• MG Motor India, for booking, service, warranty, or related procedures.

4.2 Authorized Internal Teams

• Sales, service, CRM, marketing, and support teams.

4.3 Trusted Third Parties

Only where required for operations:

• SMS and email service providers

• Verified WhatsApp communication tools

• Payment/finance processing partners

• Website hosting and analytics platforms

All partners operate under confidentiality agreements.

5. Data Security

We take reasonable administrative and technical measures to:

• Protect against unauthorized access

• Prevent data misuse, loss, or alteration

While we strive to secure your data, no method of transmission over the internet is fully secure.

6. Your Rights

You have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion (subject to legal retention rules)

• Opt-out of promotional communications

• Withdraw consent for data usage

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites such as finance partners, MG Motor India, or promotional pages.
We are not responsible for their privacy practices or content.

8. Data Retention

We retain your data only for:

• As long as necessary to fulfil the purpose it was collected

• Legal and regulatory obligations

• Warranty and service-related requirements

Once no longer needed, your data is securely deleted.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Last Revised” date.
Continued use of our website indicates acceptance of such changes.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact:

📞 Phone: +91 7733994433
📧 Email: mkt@fplmg.com
📍 Address:
Old No. 398 / New No. 824/1, Anna Salai, Nandanam, Chennai, Tamil Nadu – 600035

Information Collection & Use

When you voluntarily contact us—such as by sending an email, submitting an enquiry form, or registering on our website—we collect and store the information you provide so we can respond to your request and offer relevant assistance. FPL MG only collects personal details when you submit them through our forms or registration pages. While filling out a form on fplmg.com, you may be asked to enter details such as your name, email address, phone number, or other relevant information. You may still browse our website anonymously without providing any personal data.

By submitting your personal information and contact details, you expressly authorize FPL MG and its representatives to contact you via phone calls, SMS, email, or WhatsApp regarding our vehicles, services, promotions, and offers—even if your phone number is registered under DND (Do Not Disturb).